NRMA Motoring & Services supports CHOICE magazine's findings that some car dealerships are not fulfilling customer expectation when it comes to car servicing.

A staggering 89 per cent of dealer service centres missed at least one of the four common faults planted by an experienced mechanic before the vehicles were taken to a dealer service centre. On the back of these findings, NRMA President Alan Evans called on the Australian Competition and Consumer Commission to re-release information regarding consumers' rights for servicing new cars under warranties.

"Consumers are not made aware enough that authorised service providers such as NRMA's MotorServe in New South Wales offer industry-trusted and often cheaper servicing than dealerships," Mr Evans said.

"Dealerships attempt to lull customers into a false sense of security by telling motorists their warranties will be void if they don't service their car at the dealership's service centre.

'This is simply not true. If the mechanic is an authorised service provider, uses original equipment manufacturer parts and the servicing is recorded in the log books then the car's warranty remains valid."

Results of a recent NRMA online survey found that 31% of respondents were unaware that while their car was under warranty, it was not compulsory for it to be serviced at a dealership.

NRMA is doing its part to clean up' the car servicing industry reputation and provide genuine trusted vehicle servicing options through their MotorServe centres.

MotorServe car servicing centres are run under strict operating procedures to ensure service consistency. Services are "menu driven" with fixed prices so the customer understands exactly what they are paying for, and why.

NRMA products and services including membership, maps, and special publications are also available while NRMA members enjoy 10 per cent off labour costs associated with servicing and repairs.