All Serv Group Members shall abide by the following code of business practice:

1. Members will observe proper standards of conduct and act honestly and fairly in their dealings     with consumers and other persons.

2. Members will not commence repairs without authorisation from the customer or agent.

3. Members will advise customers of any necessary variation to a quotation for repairs or service or     supply of goods.

4. Members will carry out only those tasks for which they are properly qualified and equipped.

5. Members will ensure any goods or parts sold are of merchantable quality and fit the purpose for     which they are required.